Newcasino Terms & Conditions

01General Terms & Conditions

These Terms and Conditions ("Terms") form a legal agreement between Newcasino ("we", "platform") and the user ("you", "member"). By accessing Newcasino's services through the website, mobile version, or any app, you agree to be bound by these Terms.

These Terms & Conditions have been prepared with Bangladeshi users in mind. In the event of any dispute or ambiguity, Newcasino's interpretation shall be considered final.

• These Terms apply in both English and Bangla. In the event of a dispute, the Bangla version shall take precedence.
• All Newcasino services are operated for entertainment purposes.
• The platform operates under a license issued by an international gaming authority.

02Account Registration & Verification

When registering an account with Newcasino, you must provide accurate and complete information. Newcasino reserves the right to terminate any account created with false or misleading details.

• Each person may only register one account. Multiple accounts using the same mobile number, email address, or device are not permitted.
• Keep your account password strictly confidential. Do not share it with anyone.
• Users are solely responsible for maintaining the security of their own accounts.
• You may be asked to provide your national ID or passport details for KYC verification.

03Age & Eligibility Requirements

Newcasino is strictly for adults. Anyone under the age of 18 is completely prohibited from using Newcasino's services.

• At the time of registration, you must confirm that you are 18 years of age or older.
• Proof of age via national ID may be requested at any time.
• If age verification fails, the account will be closed immediately and the balance will not be refunded.
• Parents and guardians are also responsible for keeping minors away from gaming.

04Deposit & Payment Methods

Newcasino currently accepts deposits via Mobile Pay, Nagad, and Rocket. The minimum deposit amount is ৳200. Deposits are typically credited to your account instantly.

• Deposits must be made only from a mobile banking account registered in your own name.
• Deposits from a mobile banking account registered under another person's name are not accepted.
• If your deposit is delayed due to a technical issue, please contact support with your transaction ID.
• Minimum deposit: ৳200 | Maximum single deposit: Subject to applicable limits.

05Withdrawal Rules & Process

Certain conditions must be met before withdrawing winnings. Withdrawals can only be made via the same payment method used for the original deposit.

• Minimum withdrawal amount: ৳500.
• KYC verification must be completed before your first withdrawal.
• If you have an active bonus, withdrawals may be restricted until the bonus turnover requirements have been fulfilled.
• Withdrawals are typically processed within 1–2 hours, though verification requirements may extend this time.
• The daily maximum withdrawal limit is determined by your account tier.

06Bonus & Promotion Terms

Newcasino offers a range of bonuses — welcome bonus, reload bonus, cashback, and special promotions. Each bonus has its own specific terms.

• Bonus funds cannot be withdrawn directly. The applicable turnover requirement must be met first.
• The turnover requirement for the welcome bonus is typically 20–30x.
• Bonuses are generally valid for 7–30 days. Any unused bonus will expire at the end of this period.
• It is generally not possible to have multiple bonuses active at the same time.
• Breaching bonus terms may result in the cancellation of the bonus and any associated winnings.
• Newcasino reserves the right to modify or cancel any promotion at any time.

07Betting Rules

The following general rules apply to all Sports Betting and casino gaming on Newcasino.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a match is cancelled or abandoned, the stake will be refunded.
• In a parlay bet, if any single selection is incorrect, the entire bet is lost.
• If a live betting wager is voided due to a technical issue, the stake will be refunded.
• Newcasino reserves the right to void any bets placed at incorrect odds due to a system error.
• The rules for each casino game can be found on that game's information page.

08Prohibited Activities

The following activities are strictly prohibited on the Newcasino platform. Any account found engaging in such activities will be permanently suspended.

• Running multiple accounts under the same name or from the same device.
• Placing bets using automated bots, scripts, or software.
• Creating multiple accounts to exploit the bonus system ("bonus abuse").
• Using the platform for money laundering or any other illegal financial activity.
• Participating in match fixing or betting manipulation.
• Attempting to gain unauthorized access to another user's account.

09Account Closure & Suspension

Newcasino may temporarily or permanently close any account for the following reasons.

• Violation of the Terms & Conditions.
• Providing false or incomplete information.
• Involvement in prohibited activities.
• Failure to pass KYC verification.
• At your own request (self-exclusion).

You may request to close your account at any time. Your remaining balance will be refunded, excluding any bonus funds.

10Responsible Gaming Policy

Newcasino believes entertainment should be fun, not stressful. That's why we place the highest importance on responsible gaming.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Cooling-Off Period: from 24 hours up to 1 month.
• Self-exclusion: options available from 6 months up to a permanent break.
• If you run into any issues, contact support. Our team is always ready to help.

For more details, visit our Responsible Gaming View page.

11Privacy & Data Protection

Your personal data is important to us. Newcasino never sells your information to third parties.

• All data is protected with SSL encryption.
• Your data is used solely for service improvement and legal compliance.
• Details Privacy Policy page.

12Limitation of Liability

Newcasino is not liable for the following.

• Losses caused by internet disconnection during a bet.
• Losses resulting from issues with the user's own device.
• Technical issues on the part of a third-party payment provider.
• Losses resulting from unexpected server downtime.

Newcasino is always committed to finding a fair resolution for users. Please contact our support team if you experience any issues.

13Policy on Amendments to Terms

Newcasino may update these Terms & Conditions at any time. Users will be notified in advance of any significant changes.

• You will be notified by email or platform notification whenever the Terms & Conditions are updated.
• Continued use of the service after updated terms take effect will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you may request to have your account closed.

14Contact & Complaints

If you have any questions about these Terms or wish to raise a complaint, please contact our support team.

• Email: support@newcasino.run
• Live Chat: 24/7 support in Bengali
• All complaints will receive a response within 48 hours of submission.
• A final decision on complex matters will be communicated within 7 business days.