Data Protection

Newcasino Privacy Policy

Your personal data means a great deal to us. This privacy policy clearly explains what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
256-bit SSL Encryption
No Sale of Data
GDPR Compliance
Never shared with third parties

We How Seriously We Take Data Protection

What we do to keep every piece of your information safe

End-to-End Encryption

All your data is protected with 256-bit SSL encryption. From deposits to personal information, everything is transmitted through secure channels.

Secure Data Storage

Your data is stored on secure servers. Regular security audits and penetration testing are conducted to prevent any unauthorized access.

Never sold to third parties

Newcasino never sells your personal data to advertisers or third parties. Your information is used solely to improve our services.

Your Control

You can view, update, or delete your stored information at any time. You have full control over your data.

Marketing Opt-Out

You can opt out of promotional emails or SMS messages at any time. We respect your preferences.

International Standards

Our privacy policy follows international data protection standards. The principles of GDPR are reflected across all our operations.

Our Commitment: Newcasino takes your privacy seriously. This privacy policy is written in plain language so it's easy for you to understand.

01Introduction & Scope

Newcasino ("we", "our", "platform") has prepared this privacy policy to ensure transparency regarding the protection of information belonging to our website visitors and users ("you", "member"). By visiting the Newcasino website or creating an account, you agree to this privacy policy.

This policy applies solely to Newcasino's own services. Third-party links or payment gateways are governed by their own respective privacy policies.

We believe data protection is not merely a legal obligation — it is an ethical responsibility toward our users. That is why we consistently uphold internationally recognised privacy standards.

02What Data We Collect

Newcasino collects different types of information for different purposes. Full details are outlined below.

Data Type Example Collection point
Identity Information Name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address At the time of account registration
Financial Information Mobile banking number, transaction history During deposits and withdrawals
Technical Information IP address, device type, browser While Using the Website
Gaming Information Betting history, favorite games, session duration During platform use

We only collect information that is strictly necessary. No unnecessary data is ever requested.

03Purpose of Data Use

Data collected at Newcasino is used solely for the purposes outlined below. We never use it for anything beyond this.

  • Account Management: To create, verify, and secure your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To properly address your questions and complaints.
  • Fraud Prevention: To detect and prevent unlawful activity.
  • Service Improvement: Usage analytics to improve your platform experience.
  • Legal obligation: To comply with applicable laws and regulations.
  • Responsible Gaming: To identify problematic gaming patterns and provide appropriate support.

No marketing communications will be sent without your consent. Email and SMS marketing is entirely opt-in.

04Cookies & Tracking Technologies

Newcasino uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics cookies: For collecting site usage statistics. All such data is fully anonymized.

You can disable non-essential cookies through your browser settings, though some features may not function correctly as a result.

Disabling cookies may affect your login session and certain features. Essential cookies remain active at all times.

05Data Sharing & Third Parties

Newcasino does not sell or rent your personal data. However, limited information may be shared in certain circumstances.

  • Payment Provider: Necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions.
  • KYC Partner: With trusted third parties for identity verification.
  • Legal Authorities: When required by a court order or lawful directive from a government authority.
  • Partner organizations: Only to the extent necessary and under strict contractual agreements.

Data Processing Agreements (DPAs) are signed with all third parties. They may only use your data for the specified purpose.

Newcasino never sells your data to advertisers or data brokers. This is a core principle we stand by.

06Data Protection Measures

Newcasino has implemented industry-standard technical and organizational measures to protect your data.

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Encryption at rest — for all stored data.
  • Two-factor authentication (2FA) — to keep your account secure.
  • Regular security audits and penetration testing.
  • Strict access controls — only authorized personnel can view your data.
  • 24/7 security monitoring.

In the event of a data breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

07Data Retention Periods

We do not retain data longer than necessary. The retention periods for each data type are listed below.

  • Account information: For the duration your account is active and for 5 years after closure.
  • Financial transaction records: 7 years, as required by legal obligation.
  • KYC Documents: 5 years after the last transaction.
  • Gaming history: For the duration your account is active and for 2 years after closure.
  • Technical Logs: 90 days.

Once the defined retention period expires, data is securely deleted or anonymised.

08Your Data Rights

Newcasino fully respects your data rights. The following rights are available to you.

Your Data Rights

To exercise any of these rights, contact us at support@newcasino.run

Right to Access

You may request access to all personal data we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

Under certain conditions, you may request that your data be deleted.

Data Portability

You may request your data in a machine-readable format.

Right to Object to Processing

You may object to the processing of your data for specific purposes.

Marketing Opt-Out

You can request to stop receiving promotional communications at any time.

09Protection of Minors' Data

Newcasino is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

  • Age verification is mandatory at the point of registration.
  • If we become aware that data has been collected from a minor, it will be deleted immediately.
  • If parents suspect their child is using Newcasino, please contact support@newcasino.run immediately.

Any account found to belong to a user under 18 will be immediately closed and all balances refunded.

10Privacy Policy Updates

Newcasino may update this privacy policy from time to time. Users will be notified of any changes.

  • For significant changes, a notification will be sent via email or through the platform.
  • The date of the latest update will always be displayed at the top of this page.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.
  • Previous versions will be retained in our archive.

11Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints.

  • Email: support@newcasino.run
  • Live Chat: 24/7 support available in Bengali.
  • Response time: General queries within 24 hours; complex requests within 7 business days.

We will respond to data rights requests within 30 days. If needed, this may be extended by a further 30 days, and you will be notified accordingly.

Our privacy team speaks Bengali. Feel free to reach out with any concerns — we're here to help.

Your Data is Secure

Play with peace of mind — we've got you covered

Your privacy is protected with the highest level of security at Newcasino. Open an account today and enjoy a safe betting experience.

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